Get in Touch With Us
Got a question about something you read on this site, or noticed a detail that needs updating? This page explains how to get in touch with our editorial team, what kinds of enquiries we handle, and what we cannot help with.
How to Reach the Editorial Team
The best way to contact us is by email at [email protected]. We read every message that comes in and aim to reply within a couple of working days. If your message relates to a specific article, page or casino review, include the page name or a brief description so we can find the right context quickly.
Our content is produced under the editorial oversight of Harry Dentonby and reviewed against publicly available information, including regulator guidance and casino terms and conditions as they stood at the time of writing. If you believe something on the site is out of date or inaccurate, telling us exactly what and where helps us check it faster.
What We Can Help With
- Content questions — If a section on wagering requirements, payment methods, or how welcome bonuses at casinos not on GamStop actually work is unclear, ask us to clarify it.
- Corrections — Casino offers, licensing details and payment options change often. If something looks outdated, particularly around a specific operator's terms, let us know so we can review it.
- Suggestions for future coverage — If there's a topic around non GamStop casinos, sports betting, or payment methods you'd like us to look into, we're happy to hear it.
- Partnership or editorial enquiries — If you represent a casino brand or gambling-related business and want to discuss editorial coverage, introduce yourself and explain what you have in mind.
- Feedback on our reviews — If you've researched an operator we've written about and have observations to share, we welcome that input, though we cannot verify individual account experiences.
What This Page Is Not For
We are a review and comparison site, not a casino operator, so we cannot access anyone's casino account, process a withdrawal, resolve a bonus dispute, or verify identity documents on a reader's behalf. Those matters sit with the casino itself, and each operator's customer support team is the correct first point of contact.
If a dispute with a casino cannot be resolved directly with its support team, the operator's licensing authority — where one is stated in its terms — is generally the next step. Because many casinos not on GamStop hold licences from jurisdictions outside Great Britain rather than the UK Gambling Commission, the protections and complaints routes available can differ from those at a UK-licensed site. We explain more about how licensing and consumer protection work for these operators on our best non GamStop casinos guide.
If You're Worried About Your Gambling
This site does not provide gambling support services directly, but if you or someone you know is struggling to control their gambling, GamCare offers free, confidential advice and support for anyone in the UK affected by gambling harm. Mentioning this in your message to us won't get you specialist help faster than going straight to GamCare, so we'd always point you there first.
Readers researching self-exclusion, deposit limits, or how GAMSTOP exclusion periods interact with casinos operating outside that scheme may also find it useful to read our wider coverage before getting in touch, as many common questions are already answered there.
What Happens After You Send a Message
Every message is read by a real person on our editorial team — we don't rely on automated replies to stand in for an actual response. Most enquiries are answered within two working days. During busier periods it can take a little longer, and we appreciate your patience if so.
Thank you for taking the time to read this far. Whether you're flagging a correction, asking about how a bonus works, or simply want to share feedback, we're glad to hear from you.